At Veronica Hikes, we aim to provide you with a seamless and efficient shopping experience. Our shipping policy is designed to ensure that your orders arrive in a timely and safe manner. Please review our shipping terms below.
1. Shipping Locations
We are proud to offer worldwide shipping to our customers. No matter where you are, we strive to get your outdoor gear delivered directly to you. Shipping rates will vary depending on your location, the size of your order, and the selected shipping method.
2. Processing Time
All orders are processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, it will be dispatched for delivery. You will receive an email notification with tracking information as soon as your order ships.
Please note: During peak seasons or high-demand periods (such as sales events or holidays), processing and delivery times may be slightly longer. We appreciate your patience.
3. Shipping Methods and Delivery Time
We offer various shipping methods to ensure the quickest and most reliable service. Delivery time will depend on your location and the shipping option selected at checkout. Below are the general estimated delivery times:
- Domestic Orders : 5-7 business days
- International Orders: 10-15 business days
Please note that international shipping times may vary depending on customs procedures in the destination country, which can sometimes cause delays.
4. Shipping Fees
Shipping fees are calculated at checkout based on your order’s size, weight, and delivery location. For international orders, customs duties, taxes, and other fees may apply, and these will be your responsibility to pay upon delivery. We recommend checking with your local customs office for details on potential additional charges.
5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email. You can use this tracking number to monitor your package’s progress. If you have any issues with tracking or need more information, please don’t hesitate to contact us.
6. Shipping Restrictions
While we strive to ship worldwide, certain countries or regions may have shipping restrictions that prevent us from delivering to those areas. If we are unable to fulfill your order due to shipping restrictions, we will notify you as soon as possible and provide a full refund.
7. Incorrect Address
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you realize there’s an error in your address after placing an order, please contact us immediately at [[email protected]] so we can assist in updating it before dispatch.
8. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue. If the package is confirmed lost or damaged, we will issue a replacement or refund, depending on the situation.
9. Delivery Issues
If you experience any issues with your delivery, such as a delayed or missed delivery, please contact us, and we will assist you in resolving the matter with the carrier. However, please note that delivery times may vary based on local postal services and customs procedures.
10. Customer Service
For any questions or concerns regarding shipping, please feel free to reach out to our customer support team at