At Veronica Hikes, we are committed to providing high-quality products and a positive shopping experience. We understand that sometimes returns or refunds may be necessary. Please read our Refunds and Returns Policy carefully to ensure that you are aware of our guidelines.
1. Returns
If you are not completely satisfied with your purchase, we offer a 14-day return window from the date of delivery. The returned items must be unused, in their original condition, and with all original packaging, tags, and labels intact. Items that have been damaged, used, or are missing packaging cannot be returned.
To initiate a return, please contact our customer support team at [[email protected]] within 14 days of receiving your order. Include your order number, a description of the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions.
2. Refunds
Refunds will be issued once the returned items are received and inspected. If the return is approved, we will process your refund within 7-10 business days. Refunds will be in cash.
If the item is returned due to a defect or an error on our part, the full amount, including shipping fees, will be refunded. If the return is for other reasons (e.g., change of mind), the refund will be for the product amount only. Shipping charges are non-refundable unless the item is defective or incorrect.
3. Exchanges
Currently, we do not offer exchanges. If you need a different product, please return the original item within the 14-day window and place a new order for the desired item.
4. Non-returnable Items
Some items are non-returnable for hygiene or safety reasons, including but not limited to:
- Opened or used tech accessories
- Used or opened fishing gear and hiking gear
- Items marked as final sale or clearance
Please ensure that you check the product details before purchasing.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [[email protected]] with pictures of the damage, along with your order number. We will arrange a return or exchange, at no additional cost to you, and issue a full refund or replacement based on your preference.
6. Return Shipping Costs
For returns that are not due to defects or errors made by us, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. How to Return an Item
- Contact our customer support team at [[email protected]] within 14 days of delivery to request a return.
- Provide your order number and details of the item(s) you wish to return.
- Follow the instructions provided by our team for returning your items.
- Pack the item securely in its original packaging and ship it back to the address provided by our support team.
8. Contact Us
If you have any questions regarding our returns or refund policy, or if you need assistance with a return, please contact us [email protected].